Agenda 2024
We’ve got it all.
The agenda is specially curated to bring out the most pressing topics from the industry.
08:00 - 08:45
REGISTRATION & COFFEE
08:45 - 09:00
KEYNOTE ADDRESS
Strengthening Global Financial Integrity: Exploring Effective Strategies for Anti-Money Laundering (AML) in a Digital Era
- Analyzing the changing tactics and techniques employed by money launderers and the need for adaptive AML frameworks.
- The Role of Technology : Assessing the impact of emerging technologies in enhancing AML strategies and detecting suspicious activities.
- Examining the significance of compliance with AML regulations and the importance of cross-border cooperation in tackling global money laundering networks.
Arnold Kabanlit
Deputy Director, Compliance and Supervision Group, Detection and Prevention Department
Anti-Money Laundering Council (AMLC)
09:00 - 09:20
Executive Insights: Building a Collaborative Ecosystem: Fintech Partnerships for Shared Success
- Fintech & Banks: A Collaborative Advantage: Examining the benefits of partnerships between
banks and fintech startups - Global Growth: Cross-Border Partnerships: Exploring opportunities for expanding into new markets through global partnerships
- Regulatory Support: Fostering Innovation: Highlighting regulators’ role in promoting collaboration and innovation through supportive policies
LITO VILLANUEVA
Executive Vice President and
Chief Innovation & Inclusion Officer
RCBC
09:20 - 09:40
The Next Era of Delivering Superlative Customer Experience
- Understand how Data and AI redefines the way businesses craft Hyper personalized omnichannel journeys
- Seamlessly collate, analyze and activate data for an optimized customer experience
- Transform your Real-Time Interaction Management and drive Next Best Actions through AI and Machine Learning powered Decisioning
- Remove existing silos by combining Marketing, Risk and Fraud data
Andreas Heiz
Regional Director Marketing Technology
SAS
09:40 - 10:10
FIRESIDE CHAT
Building a Trusted and Seamless Digital Onboarding Process - Strategies and Considerations
- Understand how trust is being compromised, with the rise of deepfakes and AI-generated fraud.
- Explore how different layers of signals can be applied to build a trusted and frictionless digital onboarding process
- Learn how fraudsters behave to focus on pre-emptive fraud prevention.
Alex Wong
Enterprise Accounts
Onfido
Hardik Bhutani
Product Manager
Onfido
10:10 - 10:40
FIRESIDE CHAT
Value Maximised, Operational Costs Neutralised - The AI-Advantage in Banking
- AI-driven solutions provide personalized banking experiences, improving customer satisfaction and retention by offering tailored recommendations and 24/7 support through chatbots and virtual assistants
- Automation of routine tasks such as transaction processing, fraud detection, and compliance reporting reduces manual effort and errors, leading to significant cost savings and streamlined operations
- AI enabled advanced data analytics, offering actionable insights for strategic decision-making, risk management, and targeted marketing, thereby maximizing value and optimizing resource allocation
Moderator
BALAJI VISWANATHAN
Managing Director & CEO
Expleo Solutions Limited
Manish Chawla
Chief Technology and Operations Officer
Union Bank of the Philippines
10:40 - 11:00
Reshaping Financial Services with Low-Code and Gen-AI
- Low-code and Gen-AI to enhance customer experience
- Achieve operational excellence
- Deliver innovation in financial products.
Pramod Kumar
Head of Business, APAC
Newgen Software
11:00 - 11:30
NETWORKING BREAK & VISIT TO EXHIBITOR LOUNGE
11:30 - 12:00
PANEL DISCUSSION
Advanced Biometric Authentication and Frictionless Onboarding in the Era of AI and Deepfakes
- Understand how financial services organisations can enhance identity verification in the era of deepfakes and generative AI (referencing the two most prevalent types of fraud used in the Philippines – document fraud and scalable digitally launched attacks)
- Comprehend how technology can be used to verify the origin and critical features of a biometric sample, thereby preventing digitally launched attacks.
- Explore how financial services organisations can implement straightforward biometric solutions for easy account recovery and device reauthentication
- What specific regulations and guidelines should be considered when implementing advanced biometric authentication and frictionless onboarding solutions and how can this help to defend against deepfake attacks?
- Key considerations to ensure these solutions are widely adopted across the population pyramid
Moderator
Ashley Pereira
Solutions Consultant (APAC)
iProov
Arnold Kabanlit
Deputy Director, Compliance and Supervision Group, Detection and Prevention Department
Anti-Money Laundering Council (AMLC)
Carlos Tengkiat
Chief Information Security Officer (CISO)
RCBC
Jerwin Santos
AVP Transformation and Strategy
Aboitiz InfraCapital
12:00 - 12:20
Cracking Fintech Fraud: Mental Models and Lessons from Grab
- Understand elements of fraud & financial crimes for fintech platforms – what drives them and what are the key challenges for the organization
- Mental Models to solve fraud & financial crimes using tech, AI applied across user journeys – top learnings from protecting Grab ecosystem
- Learn how GrabDefence evolved from a bespoke solution for Grab into a scalable platform serving other digital platforms in the region
Puneet Gambhir
Head of Risk and Business
GrabDefence
12:20 - 12:40
Advanced Strategies for Enhancing Customer Retention in Financial Services
- Leveraging Predictive Analytics for Proactive Customer Engagement
- Cultivating Long-Term Relationships through Comprehensive Financial Planning
- Integrating Seamless Omnichannel Customer Experiences
Abigail Anthony
Account Executive, SEA
CleverTap
12:40 - 13:30
LUNCH BREAK
13:30 - 14:00
PANEL DISCUSSION
What’s Next for CX: An All-in-App Customer Journey Approach
How to create a seamless and personalized customer experience while respecting user privacy and security? This panel discussion will explore how to address these challenges and build all-in-app customer journeys, from brand awareness to loyalty. Industry experts will discuss whether secure communication is a utopia or reality, the future of AI in customer interactions, and how to balance personalization with user privacy. Join the panel to discover the future of customer interactions and how financial companies can stay ahead.
Moderator
Lia Guerrero Santos
Master of Ceremonies
ALFREDO LALLANA JR
Country Manager
8x8 Philippines
Marc Palomares
Sales Manager, APAC
Rakuten Viber
Expedito G. Garcia Jr
SVP - Transaction Banking Group Head
PBCOM
14:00 - 14:20
Innovative API Solutions for the Philippine Banking Sector: Enhancing Customer Experience and Operational Efficiency
This presentation will cover:
- The Philippine API banking landscape: Current ecosystem, regulatory framework, and the imperative for innovation.
- Revolutionizing customer experience: How APIs enable personalized services, ecosystem integration, and real-time financial management.
- Driving operational excellence: Streamlining processes, enhancing data analytics, and optimizing resources through API implementation.
- Charting the path forward: Strategies for API adoption, overcoming challenges, and capitalizing on emerging opportunities in Philippine banking.
Ashish Khanna
Chief of Staff and Head of Global Marketing
Nucleus Software
14:20 - 14:50
Fireside Chat
Beyond Branches: Expanding Retail Banking Reach and Reimagining Customer Interactions
- Creating retail banking modules that can provide a comprehensive view of customer, financial and business data to the retail bankers
- What are the key technologies reshaping the landscape of retail banking beyond traditional branches?
- Availing Integrated solutions for retail banking through enterprising Core-Banking systems (CBS)
Moderator
Ramon Eduardo Abasolo
Vice President
Bank of the Philippine Islands
Rahul Rasal
EVP and Retail Banking Segment Head
Security Bank Corporation
14:50 - 15:10
Fireside Chat
Digital Transformation in Insurance: Redefining the Future of Insurtech
- Transforming Insurtech through AI and APIs: Harnessing new technologies and big data
- Creating innovative services and business models to drive strategic initiatives with technology
- Addressing challenges in adopting new business models while prioritizing customer-centric strategies
Moderator
Lia Guerrero Santos
Master of Ceremonies
JC Principe
Chief Information and Transformation Officer
FWD Insurance
15:10 - 16:30
CLOSING REMARKS & VISIT TO EXHIBITOR LOUNGE
08:00 - 09:00
REGISTRATION & COFFEE
09:00 - 09:20
Strategic Innovations in Banking: Vision, Integration, and Security
- How to develop a comprehensive vision, strategy, and timelines for innovative technological advancements in products and services and execute pivotal decisions at an executive level.
- Overcoming challenges associated with legacy systems integration and cultural transformation to foster a culture of innovation within traditional banking institutions.
- Implementation of robust cybersecurity frameworks, data encryption techniques, biometric authentication solutions, and compliance with stringent data privacy regulations such as GDPR and CCPA.
Barani Sundaram
Chief Technology Officer
East West Banking Corporation
09:20 - 09:40
Revolutionizing Banking with AI: Unveiling "mindox"
- Real-world applications of AI/ML in banking
- Optimizing operations and maximizing ROI
- The future potential of AI/ML for the banking sector
Abdul Mikael
Chief Operating Officer
MINDOX
09:40 - 10:10
Panel Discussion
Technology and Innovation: Enhancing AML Detection and Prevention Efforts
- Leveraging AI algorithms to analyse vast amounts of financial data for suspicious patterns and anomalies.
- Exploring the use of blockchain for secure and transparent transaction records, aiding in tracking funds and verifying identities.
- Harnessing big data analytics to correlate disparate data sources and identify complex money laundering networks and activities.
Moderator
Lina Tong
Fraud & Security Intelligence Practice
Customer Advisory, ASEAN
SAS
Catherine Urtola
SVP, Chief Compliance Officer & Head of AML LCO Department
Bank of China (Hong Kong) Manila
Catherine Chiong
Chief Compliance Officer
Maya Bank, Inc.
Jason Brasileno
Fraud and Financial Crime Division Head
GoTyme Bank Corporation
10:10 - 10:40
Panel Discussion
Navigating Privacy and Personalization in the Digital Age
- How do emerging technologies such as artificial intelligence and machine learning contribute to balancing personalization and privacy in consumer businesses?
- How can we achieve both effectively if personalization and data privacy & security are not a tradeoff?
- Discuss tokenization, masking, and encryption methods as means to safeguard data.
Moderator
Sirish Pallevada
Country Sales Manager for Southeast Asia
MoEngage
Dennis Tangonan
SVP and Chief Information Officer
Security Bank Corporation
Paul Siy
Chief Technology Officer
BDO Unibank Inc
10:40 - 11:10
Next-Gen Now Banking
- What defines a Next-Gen Now banking platform?
- How to keep pace with technology evolution – best practices and learnings
- Leveraging the Finacle platform to innovate better and boost growth
K R Venkatraman
Global Head – Product Architecture
Infosys Finacle
Harshad Kirloskar
Head – Business Consulting for SEA
Infosys Finacle
11:10 - 11:40
NETWORKING BREAK & VISIT TO EXHIBITOR LOUNGE
11:40 - 12:00
Unlocking the Potential of Bancassurance through Digital Platforms
- Leveraging Bank Trust for Insurance Expansion
- The Role of NBFCs and MFIs in Insurance Distribution
- Transforming Insurance with Zopper’s Digital Platform
Vishwa Nigam
International Expansion Head
Zopper
12:00 - 12:30
Fireside Chat
Embracing the Data-Driven Future: A World Where Big Data Shapes every Aspect of FSI Services and Customer Experience
- Explore the role of Big Data as a strategic asset, capable of providing unprecedented insights into customer behaviour, market trends, risk management
- Discuss case studies showcasing the use of advanced analytics for strategic planning, product development, and market positioning
- Overcoming data silos through effective data management solutions to foster agility and innovation
Moderator
David Sample
IT Specialist – Finance and Budget
Asian Development Bank
Jay Manahan
Head, Data Innovations
Metropolitan Bank & Trust Company (Metrobank)
12:30 - 12:50
The Impact of Emerging Technologies on IT Financial Management: Opportunities and Challenges
- Opportunities for Cost Optimization and Efficiency
- Challenges of Integration and Complexity
- Opportunities for Enhanced Strategic Decision-Making
David Sample
IT Specialist – Finance and Budget
Asian Development Bank
12:50 - 13:40
LUNCH BREAK
13:40 - 14:00
Strategies for Adapting to Technological Disruptions through Artificial Intelligence and Machine Learning: Future-Proofing Financial Institutions:
- Get a comprehensive overview of AI and ML, outlining how these technologies are disrupting traditional financial paradigms.
- Address the importance of explainability in AI models, especially in finance, where transparency and interpretability are crucial.
- Explore the challenges faced by financial institutions in adopting and implementing AI and ML technologies, including data privacy concerns, lack of skilled talent, and integration complexities
KENNETH CATUGAS
Head of IT
ING PH
14:00 - 14:30
Panel Discussion
Enhancing Cybersecurity in Modern Enterprises: Strategies, Challenges, and Future Trends
- Delve into sophisticated methodologies such as next-generation firewall deployment, endpoint detection and response (EDR) systems, and behaviour-based analytics to pre-emptively thwart complex cyber threats before they infiltrate organizational networks.
- Analyse the dynamic nature of cyber threats, including nation-state cyber warfare tactics, advanced persistent threats (APTs), and supply chain vulnerabilities, necessitating adaptive cybersecurity strategies and robust incident response frameworks.
- Assess the transformative impact of artificial intelligence (AI) and machine learning (ML) technologies in enhancing predictive threat intelligence, automated incident response, and anomaly detection capabilities, thereby augmenting proactive cybersecurity resilience.
Moderator
COL FRANCEL MARGARETH TABORLUPA
AFP Spokesperson
Armed Forces of The Philippines
Roland Oscuro
First Senior Vice Pres - CISO / DPO
Philippine National Bank
RB BANEZ
Deputy Chief Information Security Officer and Head of Cyber Security Governance
CIS Bayad
Jed Kenley Chua
Chief Information Security Officer (CISO)
Asia United Bank
14:30 - 16:00
CLOSING REMARKS AND VISIT TO EXHIBITOR LOUNGE
16:00 – 16:30
Registration & Coffee
16:30 – 16:40
Paparazzi Lights & Pictures
16:40 – 16:50
Opening by EMCEE
16:50 – 17:00
Opening Performance
17:00 – 17:20
Welcome Speech by Jury Committee
17:20 – 18:00
Awards Presentation
- IT Maestro of the Year
- GRC Advocate of the year
- Data & Analytics leader of the year
- Retail Banker of the Year
- Cyber Practitioner of the Year
- CX Innovator of the Year
- Woman Influencer in FSI
- Wealth Management Expert of the Year
- Data Transformation Excellence Award
- Championing Enterprise GRC Implementation
18:00 – 18:10
Closing Speech
18:10 – 18:20
Closing Performance
18:20 Onwards
Cocktail & Gala Dinner
*The above is a running agenda and is subject to change